Privacy Policy
Last Updated: December 2024
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Privacy at a Glance
Secure Data
Your information is encrypted and protected with industry-standard security
Your Control
Access, update, or delete your personal data at any time
No Selling
We never sell your personal information to third parties
1. Information We Collect
We collect various types of information to provide and improve our services. This includes personal identification information (name, email address, phone number, date of birth, government-issued ID), financial information (bank account details, cryptocurrency wallet addresses, transaction history), technical information (IP address, browser type, device information, cookies), and usage data (pages visited, features used, time spent on platform). We collect this information when you register, make transactions, contact support, or interact with our platform.
2. How We Use Your Information
We use your information to provide, maintain, and improve our services; process your transactions and manage your investments; verify your identity and prevent fraud; communicate with you about your account and our services; comply with legal and regulatory requirements; analyze usage patterns to enhance user experience; send you marketing communications (with your consent); provide customer support; and protect the security and integrity of our platform. We do not sell your personal information to third parties.
3. Information Sharing and Disclosure
We may share your information with service providers who assist us in operating our platform; payment processors and financial institutions; regulatory authorities and law enforcement when required by law; professional advisors such as lawyers and accountants; business partners with your consent; and potential buyers in the event of a merger or acquisition. We require all third parties to respect the security of your personal data and treat it in accordance with the law.
4. Data Security
We implement industry-standard security measures to protect your information, including encryption of sensitive data in transit and at rest; secure socket layer (SSL) technology; multi-factor authentication; regular security audits and penetration testing; restricted access to personal information; and secure data centers with physical security controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access your personal data; correct inaccurate or incomplete data; request deletion of your data; object to processing of your data; request restriction of processing; data portability; and withdraw consent at any time. To exercise these rights, please contact us through our support channels. We will respond to your request within 30 days.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. Transaction records and compliance-related data may be retained for up to 7 years to comply with legal and regulatory requirements.
8. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
10. Third-Party Links
Our platform may contain links to third-party websites or services that are not owned or controlled by HelixDigital Capital. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit. We are not responsible for the privacy practices of these third parties.
11. Marketing Communications
We may send you marketing communications about our products, services, and promotions if you have given us consent to do so. You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails, adjusting your account settings, or contacting our support team. Please note that even if you opt out of marketing communications, we will still send you transactional and service-related messages.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide more prominent notice, such as email notification. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect, use, and disclose; the right to request deletion of your personal information; the right to opt-out of the sale of your personal information (we do not sell personal information); and the right to non-discrimination for exercising your CCPA rights. To exercise these rights, please contact us.
14. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. You have the right to lodge a complaint with a supervisory authority if you believe we have violated your privacy rights.
15. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@helixdigitalcapital.com or through our Contact page. Our Data Protection Officer is available to address any privacy-related concerns. We are committed to resolving any privacy concerns you may have.
Your Data is Protected
We are committed to protecting your privacy and ensuring the security of your personal information. We comply with all applicable data protection laws and regulations, including GDPR and CCPA.
Privacy Questions?
Our Data Protection Officer is here to answer any questions about how we handle your personal information.